by jbaptiste | May 7, 2018 | docker, docker-compose, experimental, otrs, upgrade, upgrades
One missing feature of my OTRS docker containers was automating a major version upgrade without any manual configuration. It should be as easy to do as it is launching it. Minor versions upgrades are easy: just pull the new image and restart your containers. For...
by jbaptiste | Feb 13, 2018 | docker, docker-compose, githhub, otrs
At the end of last year, OTRS 6 was released, it has some cool new features like the revamped admin interface, the new SysConfig , or the message transmission status. You should check out the complete new features list if you want to know more. I have been working on...
by jbaptiste | Ene 25, 2018 | bandwidth, download-tester, network latency, network-tests, ping, ping-tester, python, tests, upload-tester
Because of new IT regulations in my country, since some time the company I work at has to periodically send a report to the IT ministry with performance data that measures our current network bandwidth performance that is used for our customer’s services (I work...
by jbaptiste | Jul 20, 2017 | containers, dnf, docker, hub, mageia, planet-mageia-english
Mageia 6 was released last week, so during this week I worked on updating the official docker images too. This new release includes a new package manager additional to urpmi called dnf from the Fedora Project, which makes it now possible to offer third-party free and...
by jbaptiste | Jun 14, 2016 | centos, containers, docker, docker-compose, help desk, install, mariadb, mysql, otrs, postfix, support software, tickets
UPDATE: This image has seen a LOT of improvements in the last four years, starting that it runs the latest OTRS version 6 and Znuny versions. See other blog entries to discover more about its development and new features ! At work we use OTRS for our help desk...
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